Shipping Policy
We deliver to the Egyptian governorates listed below, and we're adding more. This policy explains how your order moves from us to your door — when it leaves us, how long it takes, and what to do if something doesn't arrive the way you expected.
Where We Deliver
We deliver to every neighborhood in the governorates below. Checkout only accepts addresses there and shows the shipping price and delivery time for your governorate before you confirm. We'll announce new areas on our social channels.
- Cairo: EGP 75 (free on orders over EGP 1,500, and on your first order), 1–3 business days after dispatch
- Giza: EGP 75 (free on orders over EGP 1,500, and on your first order), 1–3 business days after dispatch
Shipping Options
Every order ships with our standard delivery:
Standard
The shipping price depends on your governorate (see the list above) and is shown at checkout before you confirm. Your order arrives within your governorate's delivery time after it's been packed and dispatched.
Prescription Lens Production
If your order includes prescription lenses, we add lens production time before shipping starts. Single-vision lenses are usually ready within 2–3 business days; specialty lenses (progressive, high-index, photochromic, anti-fatigue) can take a little longer. Frames-only and ready-made sunglasses skip this step and ship the same or next business day.
Delivery Hours
We deliver during normal working hours so you're not getting a knock at 1 AM. Our courier will reach out by phone or WhatsApp before arriving — please make sure the number on your order is one you can answer.
Cash on Delivery
We currently accept Cash on Delivery. The Cash on Delivery handling fee is shown to you clearly before you confirm your order, and the order total includes it. We never add hidden fees after checkout.
Tracking Your Order
Once your order is dispatched you'll receive a confirmation by email and WhatsApp. You can also check live status anytime from your account under "My Orders."
If Something Goes Wrong
If your package arrives damaged, opened, or with the wrong item, please contact us within 3 days of delivery with photos of the package and the item. We'll arrange a replacement or refund — see our Returns & Refunds page for details.
Contact
Questions about a shipment? WhatsApp or call us on +20 103 996 7283, or email help@qurrah.shop. We're happy to help.